Travel and cancellationson NDIS invoices

The 2025-26 document says self-managing participants can use registered or unregistered providers and are not subject to its pricing arrangements. The NDIS says the maximum prices in the schedules only apply to NDIA-managed and plan-managed participants.

So for a self-managed participant, travel and cancellations are whatever you and the participant agree. For a plan-managed or NDIA-managed participant, the document says plan managers must adhere to its arrangements and that providers of agency-managed supports must too, so the conditions below apply to your claim. Either way, write the terms down: see service agreements.

On the time itself, the document says: up to 30 minutes of travel to and from each participant in Modified Monash Model areas 1 to 3, and up to 60 minutes in areas 4 and 5, for each eligible worker. It also says travel time is claimed separately from the primary support claim, on the same line item with the "Provider Travel" option, and that the hourly rate for travel should be the same as the rate agreed for the primary support, or lower if agreed with the participant. For therapy supports, travel time is capped at half the regular maximum.

If a worker travels to several participants on one trip, the document says the travel time can be divided between them, agreed with each in advance. It also says providers cannot claim travel if they have already claimed for a support that has travel costs built in. In Remote and Very Remote areas the document sets no travel time limit; the arrangements there differ, so read its section on them.

The document calls these non-labour costs: road tolls, parking fees and the running costs of the vehicle. It says a provider may negotiate with the participant for a reasonable contribution towards them, and that the NDIA considers up to a set amount per kilometre reasonable for a vehicle owned by the provider or the worker, and up to the full amount for other forms of transport, tolls, parking and public transport fares. The per-kilometre figure is in the document and is not printed here, because it is reviewed.

The rules for the claim are separate from the rules for your time. Non-labour costs can only be claimed where the rules allow a claim for provider travel time. They must be claimed separately from the primary support and from the travel time, against the "Provider travel - non-labour costs" support item for that support. Where a worker travels to more than one participant, the costs are apportioned with each participant's agreement in advance.

The Support Catalogue 2026-27 has one such item for each registration group. For Daily Personal Activities (group 0107) it is 01_799_0107_1_1, listed with the unit "each" and a unit price of one dollar. The 2025-26 document's worked example claims the non-labour costs of 80 kilometres as a dollar amount against that kind of item, so on the invoice show the kilometres and the rate per kilometre, and the total is easy to follow.

The same document says providers who are registered must not add other charges to the cost of a support, such as credit card surcharges or cancellation fees, unless the pricing arrangements permit it. If you are one of them, add a cancellation charge only as these rules allow.